Turn Customer Service into Customer Conversions

The 24/7 Live Chat programme from the Greechat team delivered significant ROI in the first month for the business thanks to the fast and seamless integration of their team into our processes and the responsiveness of their agents. We are committed to making this programme and the team a core part of our marketing and sales function and I highly recommend them to any business which relies on their website to drive revenue.

Over the past 6 months the team has implemented their fully management Live Chat solution for Miele Australia. We have been pleased with the thorough on-boarding and training of their agents and due to the valuable contribution to online sales, we have moved to 24/7 support in recent months. Live Chat has proven to be an invaluable tool to assist in online conversion and we are very happy with the solution offered by the Greechat team.

The team's implementation of a 24/7 Live Chat programme has been our most successful digital marketing strategy in the last 12 months. Whilst we can't divulge our results, we can say that there has been significant improvement in our conversion rates so much so that we have doubled our spending on Live Chat for the next 12 months.

We find their Live Chat services and reporting very professional enabling greater customer insights as well as ROI reporting to our stakeholders which continues to help us evolve our marketing strategy.

The great work the team has done on Amber Technology's website has enabled us to improve conversion rate results, refining the visitor experience and delivering a significantly higher number of qualified leads. With a multi-faceted business covering many different types of customers and products, we have used Live Chat to direct B2C visitors to the correct parts of the site, and captured B2B leads for our sales team to follow up.

We were impressed at how quickly the Greechat team onboarded our business given the complexity of our product offering, on top of the fact we are a global operation with many internal stakeholders.

The customer experience from live chat is incredibly important, their attention to detail and commitment to quality, gave us confidence they truly operated as an extension of our business.

It came as no surprise they were able to deliver a significant return for us, dramatically opening up our global pipeline through their 24/7 offering. I highly recommend them to any organization that values a performance and quality driven partner.

The 24/7 live chat sales team from Greechat fit perfectly with our commitment to deliver the best experience for our clients. They understood our business rapidly and were able to deliver tangible results not long after they started. After the initial setup, everything ran in the background. It made me appreciate the value of a fully managed service which meant we achieved a great return for relatively little effort on our part.

The Greechat team have been great to work with. The service and support is second to none, Managing a global event of 6,000 from 130 countries the GreeChat service on our website ensured we have 24/7 customer service. The never ending list of questions asked via the website have always been dealt with true professionalism even when the answer may not have been directly available to the GreeChat team. The reporting process was great and a real measure on ROI. I am currently promoting the service to our other clients events and would consider it a must for any service with 24/7 clients or service.

We were originally sceptical about putting live chat on our website given the really diverse nature of the web enquiries we receive. It was a pleasant surprise to realise that it only took a month for the Greechat team to demonstrate the value they can add by helping potential clients to get the help they need.

They have been instrumental in helping us understand our customers through the unique insights they have uncovered through the live chat conversations. Beyond just insights they have also helped translate this data into actionable outcomes for a better user experience on our website.

Earlier, we had used another live chat provider who could not help us with live chat leads attribution. We have been using Greechat for almost 4 years now with end to end lead tracking provided to us. The Greechat team is very easy to work with and love that the team is so responsive and willing to help.

It is a great feeling knowing we have support right there with us and can ask them a question at any point. Hands down the most responsive and knowledgeable live chat providers I have ever used.

Greechat has provided valuable insights into better understanding our customers which can be applied to product development. The live chat team also helps to field a lot of the level 1 questions from our visitors, enabling our sales team to focus on the closing highly qualified leads.

We have been using GreeChat for live chat on our TEDxSydney.com for 2 years now and the team have provided phenomenal customer experience to our community especially around event and ticketing based questions.

Onboarding live chat was quite smooth and our experience with using GreeChat has been seamless. I would highly recommend them to any business looking to engage with their online visitors.

We have been using Greechat’s Live Chat services for the last 3 years and have benefited from their ability to provide tier 1 customer service and sales layer for our web visitors, helping effectively pre-qualify enquiries for our sales team. By doing so they’ve enabled our sales team to focus on closing sales from higher quality leads.

For a relatively technical product, like ours the team onboarded us quickly with minimal hassle, giving us valuable insight into our website visitors that we wouldn’t of had otherwise. I highly recommend their service.

Greechat is an ideal way for website owners to start conversations with potential customers who would otherwise never engage, thus, resulting in more traction and more sales. Anyone whose product falls within a predetermined range of complexity can benefit from 24/7 monitoring without hiring additional staff members and those leads will be given concierge treatment.

What can I say, we are really blown away with the work you guys are doing. We are really happy so far. Thanks for the excellent service and results.

We were using another provider for live chat and decided to try Greechat. The GreeChat team has been exceptional with the quality of live chat and delivered 70% more leads than our previous provider. Right from day one, they’ve been determined in not just delivering positive ROI from the start but also helped us make better marketing decisions through their effective tracking mechanism, analysis and reporting.

I would highly recommend GreeChat to any business

Having live chat on our site has helped our clients, both existing and new, to a great degree. It has also reduced the burden on our customer service team for addressing general enquiries. On top of providing great customer support, GreeChat has been generating incremental landlord and sales leads through our website. Our experience using their live chat services for almost 3 years now has been fantastic.